Introduction to Windows XP Professional   Three days Language: English, Dutch,French Get your information from an independent source

DESCRIPTION This course provides a comprehensive introduction to Windows XP for help desk and support personnel. Through extensive lectures and hands-on exercises, you develop the skills you need to support Windows XP clients in stand alone and networked configuration. Ideal course for field and support personnel, help desk.

ASSUMED KNOWLEDGE Good experience with windows interface No prior experience with NT4,2000 is required

WHO SHOULD ATTEND: Support personnel Field Engineers Help Desk personnel

Introduction Windows XP (3days)

Module 1. Install Windows XP

This module explains the functions of an Operating System. Then it looks at the pc Operating System history and it dicusses current Operating Systems. We prepare for and install Windows XP Professional. We look at tools and tips to troubleshoot the Installation and finish by explaining the possibilities for upgrading older Windows versions.

Lab : Installing Windows XP from a CD.

Module 2. Configure & Customize

This module starts with explaining and setting the properties of the display (and multiple monitors). Then we take a look at Windows XP help. Control Panel is discussed in detail, with practical exercises on most of the tools.

Lab : Using Help
Lab : Display Settings
Lab : Folder Options
Lab : Virtual Memory
Lab : Device Manager
Lab : Driver Rollback
Lab : Hardware Profiles
Lab : Add/Remove Hardware
Lab : Startup Options
Lab : Environment Variables
Lab : Task Scheduler
Lab : Custom MMC
Lab : Internet Explorer Options

Module 3. Users & Groups

This module explains users, groups, home folders and user profiles in Windows XP. The module distinguishes workgroups from domains. The different built-in user accounts and group accounts are explained. Students will create and manage their own accounts.

Lab : Local User Accounts
Lab : Group Accounts
Lab : Local User Profiles
Lab : Join a workgroup, Join a Domain
Lab : Create and use Domain User Accounts

Module 4. Disk Management

The module explains harddisks, primary partitions and extended partition. We then explain Dynamic Disks, simple volumes, mirroring and RAID 5 volumes. Students upgrade from Basic to Dynamic Disks and mount a Simple Volume. Defragmenting Disks is also discussed.

Lab : Create a Partition on a basic disk
Lab : Work with Simple Volumes
Lab : Mount a Volume

Module 5. NTFS

This module introduces NTFS, comparing NTFS with other file systems. Basic NTFS Permissions are explained. Students will experience what happens when they copy or move secured files. The module continues with NTFS Compression (discussing lossless and lossy formats), NTFS Encryption (EFS) and Disk Quotas.

Lab : Using NTFS Permissions
Lab : Special NTFS Permissions
Lab : Using NTFS Compression
Lab : NTFS Encryption(EFS)
Lab : Using NTFS Disk Quotas

Module 6. Sharing Folders

This module explains the concept of sharing a folder and setting shared folder permissions. Students will learn different ways to connect to shared folders. We will discuss the combination of Shared Folder and NTFS Permissions and look at the Administrative Shared Folders.

Lab : Sharing Network Folders
Lab : Shared Folder Permissions
Lab : Remote admininstration of shares

Module 7. Printers

This module will cover the basics of a print server, printer driver, spooling and printing. We explain how to setup different clients to connect to the printer. IPP is also explained and practiced. On request, students can setup seperator pages, a printing

pool, nightshift printers or priority printers.

Lab : Adding and sharing a local printer
Lab : Setup a printing pool
Lab : Create a priority queue
Lab : Internet Printing Protocol

Module 8. Troubleshooting

This module uses the Computer Management Tool for troubleshooting, with a special focus on the Event Viewer and the Remote Desktop. We also discuss the Task Manager and the F8 Advanced Startup Options. Students will setup and use the Recovery Console, and backup and restore a file with the backup utility.

Lab : Event Viewer
Lab : Remote Desktop
Lab : Task Manager
Lab : Recovery Console
Lab : Windows XP Backup Utility

Module 9. TCP/IP configuration

This module explains tcp/ip settings, DHCP and APIPA. How to test tcp/ip communication and the windows XP client side name resolution process (hosts, dns, wins).

Lab : Client TCP/IP Settings
Lab : Ipconfig and Ping
Lab : Nslookup
Lab : Creating Outbound Connections

Module 10. Monitoring & Auditing

Using the Performance Tool, Setting Alerts and Auditing Access to workstations, files and printers

Lab : Performance Tool
Lab : Setup Alerts
Lab : Auditing Logon Access
Lab : Auditing Printer Usage
Lab : Auditing File Usage

Appendix : Windows 98 & XP startup process

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